Strainingrenewri

Service Disclosure: Strainingrenewri provides workplace education and organizational consulting only. We are not a medical provider, licensed mental health professional, or emergency service.

Legal Document

Refund Policy

Last updated:

Strainingrenewri 52 E 14th St, New York, NY 10003

1. Policy Overview

This Refund Policy outlines the conditions under which Strainingrenewri ("we," "us," or "our") provides refunds for purchases of staff resilience building programs, consulting services, educational products, and growth pathways. We are committed to fair and transparent refund practices and encourage customers to review this policy before making a purchase.

All services offered by Strainingrenewri are non-medical and educational in nature. Refund eligibility is based on the terms described below and any additional conditions specified in your individual service agreement or purchase confirmation.

Nothing in this policy guarantees specific outcomes from our programs. Refund decisions are based on eligibility criteria and service delivery status, not on participant satisfaction with program results, as individual and organizational experiences may vary.

2. Scope and Applicability

This Refund Policy applies to all paid services and products purchased directly from Strainingrenewri through our Website, email correspondence, or phone orders. It does not apply to:

  • Services purchased through third-party platforms or resellers, which are subject to the refund policies of those platforms
  • Free consultations, informational inquiries, or complimentary resources
  • Custom agreements that include separate refund terms superseding this policy

In the event of a conflict between this Refund Policy and a signed service agreement, the terms of the signed agreement shall prevail.

3. Staff Program Refunds

3.1 Before Program Start Date

If you cancel a staff resilience program before the scheduled start date, the following refund terms apply:

  • More than 30 days before start: Full refund minus a 5% administrative processing fee.
  • 15 to 30 days before start: 75% refund of the total program fee.
  • 7 to 14 days before start: 50% refund of the total program fee.
  • Less than 7 days before start: No refund available. You may reschedule to a future date within twelve (12) months, subject to availability.

3.2 After Program Start Date

Once a staff program has commenced, refunds are generally not available. However, we may consider partial refunds on a case-by-case basis if:

  • The program is cancelled by Strainingrenewri due to facilitator unavailability or other circumstances within our control
  • Significant program content was not delivered as described in the agreed-upon curriculum
  • Extraordinary circumstances prevent the organization from continuing participation

Partial refund amounts, if approved, will be calculated based on the number of completed versus remaining sessions.

4. Consulting Services

Consulting and guidance sessions are billed on a per-session or package basis. Refund terms for consulting services are as follows:

  • Individual Sessions: Cancellations made at least 48 hours before the scheduled session receive a full refund or credit toward a rescheduled session. Cancellations made less than 48 hours before the session are non-refundable.
  • Consulting Packages: Unused sessions within a purchased package may be refunded at the per-session rate if cancelled before the package expiration date. A 10% administrative fee applies to package refunds.
  • No-Shows: Failure to attend a scheduled consulting session without prior cancellation notice is considered a no-show and is non-refundable.

Consulting services provide general informational guidance only and do not constitute professional medical, psychological, or legal advice. Refund eligibility is not based on the content or perceived value of consulting advice.

5. Digital Educational Products

Digital educational products include downloadable workbooks, guides, presentation templates, and reference materials. Refund terms for digital products:

  • Before Download: Full refund available if the product has not been downloaded or accessed.
  • After Download: Digital products are non-refundable once downloaded or accessed, except in cases of technical defects that prevent proper use of the material.
  • Defective Products: If a digital product contains significant errors or is corrupted, contact us within fourteen (14) days of purchase for a replacement or full refund.

We may request evidence of the technical issue before processing a refund for digital products.

6. Cancellation Policy

Organizations and individuals may cancel purchased services by submitting a written cancellation request to hello@strainingrenewri.world. Cancellation requests must include:

  • Full name and organization name (if applicable)
  • Order or invoice number
  • Service or product purchased
  • Reason for cancellation
  • Preferred refund method

Cancellation is effective upon our written confirmation. Refund amounts are calculated based on the date we receive your cancellation request, not the date of your email.

We reserve the right to cancel programs due to insufficient enrollment, facilitator unavailability, or force majeure events. In such cases, enrolled organizations receive a full refund or the option to transfer to an alternative date or program at no additional cost.

7. Refund Request Process

To request a refund, follow these steps:

  1. Send an email to hello@strainingrenewri.world with the subject line "Refund Request."
  2. Include your full name, organization, order number, and a detailed explanation of your request.
  3. Attach any supporting documentation such as receipts or correspondence.
  4. Our team will review your request and respond within five (5) business days.
  5. If approved, refunds are processed to the original payment method within the timeframe described in Section 9.

We may contact you for additional information during the review process. Failure to respond to our inquiries within ten (10) business days may result in the refund request being closed.

8. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

  • Services that have been fully delivered as described in the purchase agreement
  • Digital products that have been downloaded or accessed
  • Custom-developed program materials created specifically for your organization
  • Travel or accommodation expenses incurred by facilitators for on-site programs that proceed as scheduled
  • Administrative processing fees explicitly stated at the time of purchase
  • Services cancelled due to the customer's violation of our Terms of Use
  • Refund requests submitted more than ninety (90) days after the original purchase date, except where required by applicable law

9. Processing Time

Approved refunds are processed within the following timeframes:

  • Credit Card Payments: Refunds appear on your statement within five (5) to ten (10) business days after processing, depending on your card issuer.
  • Bank Transfers: Refunds are initiated within five (5) business days and may take an additional three (3) to seven (7) business days to appear in your account.
  • Other Payment Methods: Refund timing varies by payment provider. We will inform you of the expected timeline when your refund is approved.

You will receive an email confirmation when your refund has been processed. If you do not see the refund within the expected timeframe, contact us before initiating a chargeback.

10. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your payment provider. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of future service eligibility.

If you believe a charge was made in error, contact us at hello@strainingrenewri.world or +1 212-466-5880 within thirty (30) days of the charge. We will investigate and respond promptly.

Fraudulent chargeback claims may be referred to the appropriate authorities and may affect your ability to purchase services from us in the future.

11. Exceptions

We reserve the right to make exceptions to this Refund Policy in extraordinary circumstances at our sole discretion. Exceptions may be granted for situations including but not limited to:

  • Documented medical emergencies affecting the organization's ability to participate (note: our services are non-medical; this refers to organizational scheduling constraints)
  • Natural disasters or force majeure events preventing program delivery or participation
  • Errors in billing or service description on our part

Exception requests are reviewed individually and do not set precedent for future refund decisions. Approval of an exception in one case does not guarantee approval in similar future cases.

Residents of certain jurisdictions may have additional refund rights under local consumer protection laws. Nothing in this policy limits rights that cannot be waived under applicable law.

12. Contact Information

For refund requests, cancellation inquiries, or questions about this policy, please contact us:

  • Strainingrenewri
  • 52 E 14th St, New York, NY 10003, United States
  • Phone: +1 212-466-5880
  • Email: hello@strainingrenewri.world

Our billing team is available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time. Refund requests received outside business hours are processed on the next business day.